Unified communications is currently an important investment for businesses that want to enhance productivity and responsiveness while cutting down their IT costs. As the tone of voice, data and video communications start to converge around a shared IP-based infrastructure, users can make a call conveniently, send a message, or be a part of some sound or video conference. This brings cost and efficiency advantages to businesses of most sizes, industries, and geographical areas. While the advantages are obvious, the question is how to select an enterprise-level unified marketing communications solution? As this is an evolving concept rapidly, it isn’t easy to predict future needs.
A thin decision predicated on only one software can limit your choices later when you have a need to also support smartphones, tablets, video, and public networking or connect with users across various systems and devices. Similarly, deploying unified marketing communications without taking into consideration the implications onto it infrastructure may become problematic properly.
The strategy is therefore to develop in adequate versatility to accommodate new advancements as business needs progress while also increasing the value of current IT investments, establishing value and promoting end-user adoption. One of the ways to ensure this is to provide support for rising consumer platforms. Studies show that there is a trend of bring-your-own devices (BYOD) in different organizations. With this, IT teams of businesses need to find a new balance between control and flexibility. The unified communications solution must be a part of your choice here, given its increasing emphasis on mobile communication from a number of endpoints.
Enterprise-level rules: Your unified marketing communications solution will need to have a detailed policy control set-up, to offer flexible but secure access to commercial systems from the consumer-style devices. The network is the very best place to find a security framework as also highly granular gain access to control that will get, identify, and provide or refuse access to any service or resource in real time. Consumer preferences: perfect unified communications should support a number of smartphones and tablets on different operating systems like Android and iOS. Such support allows a business to provide good mixtures of personal user device choice along with an ideal collaboration experience. This escalates the likelihood of adoption and compliance along with productivity for the continuing business.
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Future-ready device support: Technology is changing by when. It isn’t still meant to stay. Therefore, your unified communications have to have the capability to embrace new devices, platforms, and os’s when they evolve. Ideal collaboration architecture needs to be specifically devised with client service framework – an application abstraction layer that can make way for rich programmatic usage of principal unified communications solutions from any device or operating-system.
This can offer the reassurance of support for another consumer device to be utilized in the future. The certain specific areas of applications with unified communications comprise IVR, call control, voice email, CTI apps, IM / Presence, web conferencing, cloud / virtualization, contact centers, CEBP, OSS, and set mobile convergence. Group Communications has proven knowledge in unified communications executive and has partnered with top unified communications providers.